Terms and Conditions

Conclusion of the agreement between Buyer and Seller can take place in two ways.

The Seller, before placing an order, has the right to negotiate all provisions of the agreement with the Seller, including these amending the provisions of the following regulations. These negotiations should be conducted in writing and sent to the address of the Seller:

DREAM MANAGER SP ZOO

UL.WARSZAWSKA 40/2A

40-008 KATOWICE

In the event of the Buyer's resignation from the possibility to conclude an agreement by way of individual negotiations, the following terms and applicable law shall apply.

TERMS AND CONDITIONS §1 Definitions

DREAM MANAGER SP ZOO

UL.WARSZAWSKA 40/2A

40-008 KATOWICE

TIN (NIP) 9542769457

National Business Registry Number (REGON) 365569310

POSTAL ADDRESS:

DREAM MANAGER SP ZOO

UL.WARSZAWSKA 40/2A

40-008 KATOWICE

ADDRESS OF COMPLAINT:

DREAM MANAGER SP ZOO

UL.WARSZAWSKA 40/2A

40-008 KATOWICE

Shipping costs - located at: https://hghairextensions.com/page/shipping-costs

A list of available types of delivery and their costs.

Contact details

DREAM MANAGER SP ZOO

UL.WARSZAWSKA 40/2A

40-008 KATOWICE

PERSONAL DATA - ANY INFORMATION REGARDING IDENTIFICATED OR POSSIBLE TO IDENTIFICATION NATURAL PERSON. INFORMATION SHALL NOT BE REGARDED AS IDENTIFIABLE UNLESS THE IDENTIFICATION REQUIRES AN UNREASONABLE AMOUNT OF COST, TIME OR ACTION.

SENSITIVE DATA – PERSONAL DATA FOR INFORMATION ON ETHNIC OR RACIAL ORIGIN, POLITICAL OPINIONS, RELIGIOUS OR PHILOSOPHICAL BELIEFS, RELIGIOUS AFFILIATION, PARTY OR TRADE UNION MEMBERSHIP, AS WELL AS DATA CONCERNING HEALTH CONDITIONS, GENETIC CODE, ADDICTIONS, SEXUAL LIFE, CONVICTIONS, JUDGMENTS OF PENALTY AND FINES AND OTHER JUDGMENTS GIVEN IN A COURT OR ADMINISTRATIVE PROCEEDINGS.

Delivery – type of transport service with the specification of carrier and cost listed in the delivery price list at: https://hghairextensions.com/page/shipping-costs

Proof of purchase – invoice, bill or receipt issued in accordance with the Act of 11 March 2004 on Value Added Tax as amended and other applicable laws.

Product card – a single store sub-site containing information about a single product.

Customer – an adult natural person with full legal capacity to perform acts in law, a legal person or an organizational unit without legal personality but having the capacity to perform acts in law, making a purchase from the Seller directly related to its business or professional activity.

Civil Code – Civil Code Act dated 23 April 1964, as amended.

Code of Good Practice – a set of principles of conduct, in particular ethical and professional standards services referred to in Art. 2 section 5 of the Act on Counteracting Unfair Practices dated 23 August 2007, as amended.

Consumer – an adult natural person with full legal capacity to perform acts in law, making a purchase from the Seller not directly related to its business or professional activity.

Shopping cart – list of products made from the products offered in the store based on the Buyer's choices.

Buyer – both Consumer and Customer.

Place of issue of the goods – postal address or pickup point indicated in the order by the Buyer.

The moment of issue of the goods – the moment in which the Buyer or a third party designated by him will take goods in possession.

ODR online platform – an EU website operating on the basis of Regulation (EU) No 524/2013 of the European Parliament and of the Council dated 21 May 2013 online dispute resolution for consumer disputes and the amendments to Regulation (EC) No 2006/2004 and Directive 2009/22/EC and available at:

https:// webgate.ec.europa.eu/odr

Payment – method of payment for the subject of the agreement and delivery mentioned at:

https://hghairextensions.com/page/ payment-methods

Authorized entity – an entity authorized to out-of-court resolution of consumer disputes within the meaning of the Act on out-of-court resolution of consumer disputes dated 23 September 2016, as amended.

PRIVACY POLICY - PRINCIPLES OF PROCESSING BY THE PERSONAL DATA CONTROLLER OF THE PURCHASERS PERSONAL DATA, BUYERS RIGHTS AND DATA CONTROLLER OBLIGATIONS, WHICH ARE LOCATED AT: HTTPS://HGHAIREXTENSIONS.COM/PAGE/PRIVACY_POLICY

Consumer law – Consumer Rights Act dated 30 May 2014.

Product – the minimum and indivisible number of items, that can be the subject of the order, and which is given in the Seller's store as a unit of measurement in determining its price (price/unit).

Subject of the agreement – products and delivery being the subject of the agreement.

Object of the provision – subject of the agreement.

Pickup point – place of issue of the goods not being a postal address, listed in the list provided by the Seller in the store.

The Register of UOKiK (Office of Competition and Consumer Protection) – register of authorized entities kept by the Office of Competition and Consumer Protection under the Act on out-of-court resolution of consumer disputes dated 23 September 2016, as amended, and available at: https://uokik.gov.pl/rejestr_podmiot_uprawnionych.php

GDPR - REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (EU) 2016/679 DATED 27 APRIL 2016 ON THE PROTECTION OF INDIVIDUALS IN CONNECTION WITH PROCESSING OF PERSONAL DATA AND ON FREE MOVEMENT OF SUCH DATA AND REPEAL OF DIRECTIVE 95/46/EC

Item – movable thing that may be or which is the subject of the agreement.

Store – Internet service available at https:// hghairextensions.com/ through which the Buyer can place an order.

Seller:

DREAM MANAGER SP ZOO

UL.WARSZAWSKA 40 /2A

40-008 KATOWICE

TIN (NIP) 9542769457

National Business Registry Number (REGON) 365569310

National Court Register (KRS) 640360

BANK ACCOUNT in EURO, WBK BANK

PL23 1090 1795 0000 0001 3423 4793

SWIFT WBKPPLPP

System – a group of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data through telecommunications networks using the end device appropriate for a given type of network, commonly referred to as the Internet.

Completion date – the number of hours or business days listed on the product card

Agreement – an agreement concluded away from business premises or remotely within the meaning of the Act on Consumer Rights dated 30 May 2014 in the case of Consumers and a sales agreement within the meaning of art. 535 of the Civil Code dated 23 April 1964 in the case of Buyers.

Defect – both physical and legal defect.

Physical defect – non-compliance of the item sold with the agreement, in particular if the item:

has no properties that this kind of item should have due to the purpose marked in the agreement or resulting from the circumstances or destination;
has no properties about which the Seller has assured the Consumer;
is not suitable for the purpose of which the Consumer informed the Seller at the conclusion of the agreement, and the Seller did not raise any objections to such a destination;
has been delivered to the Consumer in an incomplete state;
in the event of its improper installation and commissioning, if these activities were performed by the Seller or a third party for which the Seller is responsible, or by a Consumer who followed the instructions received from the Seller;
that does not have the characteristics as provided by the manufacturer or his representative or the person who places the product on the market as regards his business and the person who, by placing his name, trade mark or other distinctive sign on the item sold, presents himself as a producer, unless the Seller did not know these assurances or, assessing judiciously, could not know or they could not affect the Consumer's decision to conclude the agreement, or if their content was corrected before the conclusion of the agreement.

Legal defect – the situation when the sold item is owned by a third party or is encumbered with the right of a third party, and if the restriction in the use or disposal of an item results from a decision or ruling of a competent authority.

Order – the Buyer's declaration of will, submitted through the store, clearly specifying: the type and quantity of products; type of delivery; payment method; place of issue of item, details of the Buyer and aiming directly at the conclusion of the agreement between the Buyer and the Seller.

§2 General conditions

The Agreement is concluded in Polish, in accordance with Polish law and these regulations.

Place of issue of items must be in the territory of Republic of Poland.

The Seller is obliged and undertakes to provide services and deliver items free from defects.

All prices provided by the Seller are expressed in Polish currency and are gross prices (including VAT). Product prices do not include the cost of delivery, which is specified in the delivery price list.

All dates are calculated in accordance with art. 111 of the Civil Code, in other words, the period marked in days ends with the expiry of the last day, and if the beginning of the period marked in days is some event, it is not taken into account when calculating the date of the day in which the event occurred.

Confirmation, disclosure, consolidation, security of all essential provisions of the agreement in order to gain access to this information in the future occurs in the form:

confirmation of the order by sending to the indicated e-mail address: order, pro forma invoice, information about the right to withdraw from the agreement, these regulations in pdf version, the model of withdrawal from the agreement form in pdf version, links to self-download the regulations and pattern of withdrawal from the agreement;
attach to the completed order, sent to the indicated place of issue of printed items: proof of purchase, information about the right to withdraw from the agreement, these regulations, the model of withdrawal from the agreement form.

The Seller informs about the known to him guarantees given by third parties for products in the store.

The Seller does not charge any fees for communication with him by using means of distance communication, and the Buyer will bear its costs in the amount resulting from the agreement which he concluded with a third party providing for him a specific service enabling remote communication.

The Seller provides the Buyer using the system the correct operation of the store in the following browsers: IE version 7 or newer, FireFox version 3 or higher, Opera version 9 or higher, Chrome version 10 or higher, Safari with the latest versions of JAVA and FLASH installed, on the screens with horizontal resolution over 1024 px. Using third party software that affects the functionality and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, Safari can affect the correct display of the store, therefore, in order to get full functionality of the store https:// hghairextensions.com/ they should be all turned off.

The Buyer may use the option of remembering his data by the store in order to facilitate the process of placing another order. For this purpose, the Buyer should provide a login and password necessary to access his account. Login and password are a sequence of characters determined by the Buyer, who is obliged to keep them secret and protect them against unauthorized access by third parties. The Buyer has has the possibility to view, correct and update data and account deletion in the store at any time.

The Seller shall apply to the code of good practice.

The Buyer is obliged to:

not providing or forwarding content prohibited by law, e.g. content that promotes violence, defamatory or violates personal rights and other rights of third parties;

using the store in a way that does not interfere with its operation, in particular through the use of specific software or devices;

not taking actions such as: sending or placing under the store unsolicited commercial information (spam);

using the store in a way that is not inconvenient for other Buyers and for the Seller;

using of all content included in the store only in the field of personal use;

use the store in a manner consistent with the regulations of law in force in the territory of Republic of Poland, the provisions of the regulations, as well as the general principles of netiquette.

§3 Conclusion of the agreement and its implementation

The Orders can be placed 24 hours a day.

In order to place an order, the Buyer should perform at least the following steps:

adding a product to the shopping cart;
choosing the type of delivery;
choosing the type of payment;
selection of the place of issue of the item;
PLACING THE ORDER IN THE STORE THROUGH THE USE OF THE „BUY AND PAY” BUTTON.

Conclusion of the agreement with the Consumer takes place when the order is placed.

Processing the Customer's order payable on delivery shall take place immediately, and the order paid via bank transfer or via the electronic payment system when the Consumer's payment will be booked at the Seller's account, which should take place within 30 days of placing the order, unless the Consumer was unable to meet the provisions through no fault of his own and informed the Seller.

Conclusion of the agreement with the Customer takes place at the moment of the order acceptance by the Seller, about which he informs the Customer within 48 hours after placing the order.

Processing the Customer's order payable on delivery takes place immediately after the conclusion of the agreement, and the order payable via bank transfer or via the electronic payment system after signing the agreement and posting the Customer's payment to the Seller's account.

The processing of the Customer's order may depend on the payment of all or part of the value of the order or obtaining the merchant credit limit at least the value of the order or the Seller's consent for sending the order with payment on delivery (payable on delivery).

Sending the subject of the agreement takes place within the time specified on the product card, and for orders made up of many products in the longest term specified on the products cards. The period starts from the moment the order is processed.

The purchased subject of the agreement, together with the sales document selected by the Buyer, is sent with the type of delivery selected by the Buyer to the place of issue of the item indicated by the Buyer in the order, together with attached attachments, referred to in § 2 point 6b.

§4 The right of withdraw from the agreement

The Consumer is entitled, pursuant to art. 27 of the Consumer Law, to withdraw from a distance agreement, without giving a reason and without incurring costs, except for the costs specified in art. 33 and art. 34 of Consumer Law.

The deadline to withdraw from a distance agreement is 14 days from the date of delivery of the item, and it is sufficient to send a statement before its expiry.

A declaration of withdrawal from the agreement may be submitted by the Consumer on a form, the template of which is attached as Attachment 2 to the Consumer Law, on the form available at https://hghairextensions.com/page/return-form or in another form consistent with the Consumer Law.

The Seller shall promptly confirm to the Consumer by e-mail (provided at the conclusion of the agreement and other, if given in the submitted statement) receipt of a declaration of withdrawal from the agreement.

In the event of withdrawal from the agreement, the agreement is considered unconcluded.

The Consumer is obliged to return the item to the Seller immediately, but no later than 14 days from the day on which he withdrew from the agreement. To comply with the deadline, it is enough to send back the items before its expiration.

The Consumer sends back the items being the subject of the agreement, from which he withdrew, at his own expense.

The Consumer does not bear the costs of providing digital content that is not stored on the media material, if he did not agree to the performance before expiration of the deadline to withdraw from the agreement or was not informed about the loss of his right to withdraw from the agreement at the time of such consent or the entrepreneur did not provide confirmation in accordance with art. 15 sec. 1 and art. 21 sec. 1. of Consumer Law.

The Consumer is liable for the decrease in the value of the item being the subject of the agreement and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of item.

The Seller shall promptly, not later than within 14 days from the date of receipt of the declaration of withdrawal from the agreement submitted by the Consumer, return to the Consumer all payments made by him, including costs of delivering the item to the Consumer and if the Consumer chose the delivery method other than the cheapest usual delivery method offered by the Seller, the Seller will not reimburse additional costs to the Consumer in accordance with art. 33 of the Consumer Law.

The seller returns the payment using the same method payment, which the Consumer used, unless the Consumer has explicitly agreed to a different payment method, which does not involve any costs for him.

The Seller may withhold reimbursement of the payment received from the Consumer until he receipt the item back or the Consumer will delivery proof of its return, depending on which event occurs first.

The Consumer, pursuant to Article 38 of the Consumer Law, is not entitled to withdraw from the contract:

in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the agreement;
in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs;
in which the subject of the service is an item which are liable to deteriorate or expire rapidly;
in which the subject of the service is the item provided in sealed packaging that cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery;
for delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline for withdrawal from the agreement and after informing him by the entrepreneur about the loss of the right to withdraw from the agreement;
for delivering newspapers, periodicals or magazines, with the exception of a subscription agreement’

§5 Warranty

The Seller pursuant to art. 558 §1 of the Civil Code completely excludes liability towards Customers due to physical and legal defects (warranty).

The Seller is liable to the Consumer for defects on the terms set out in art. 556 of the Civil Code and subsequent ones (warranty).

In the case of a agreement with a Consumer, if a physical defect was found within one year of the delivery of the item, it is assumed that it existed at the time the danger passed on to the Consumer
.

The Consumer, if the item sold has a defect, may:

submit a statement requesting a price reduction;
submit a statement of withdrawal from the agreement;

unless the Seller immediately and without excessive inconvenience for the Consumer exchanges the defective item for a defect-free one or removes the defect. However, if the item has already been replaced or repaired by the Seller or the Seller did not satisfy the obligation to replace the item for free from defects or to remove the defect, he is not entitled to replace the item or remove the defect.

The Consumer, instead of rectify the defects proposed by the Seller, can request replacing the item for a defect-free one, or instead of replacing item, demand removal of the defect, unless bringing the item to compliance with the agreement in a manner chosen by the Consumer is impossible or would require excessive costs compared to the proposed method by the Seller, however, when assessing the excess of costs, the value of the item free of defects is taken into account, as well as the type and significance of the defect found, and also the inconvenience to which would expose the Consumer to a different way of satisfying.

The Consumer cannot withdraw from the agreement if the defect is irrelevant.

The Consumer, if the item sold has a defect, may also:

demand replacement of the item for the one free from defects;
demand removal of the defect.

The Seller is obliged to replace the defective item with one free from defects or to remove the defect within a reasonable time without excessive inconvenience to the Consumer.

The Seller may refuse to satisfy the Consumer's request if it is impossible to bring the defective item into conformity with the agreement in the manner chosen by the buyer or would require excessive costs compared to the second possible way to bring it into compliance with the agreement.

If the defective item has been installed, the Consumer may request the Seller to dismantle and re-install after replacement it for the one free from defects or remove the defect, however he is obliged to pay some of the related costs exceeding the price of the sold item or may demand from the Seller payment of part of the costs of disassembly and reassembly, up to the price of the item sold. In the event of failure to fulfill the obligation by the Seller, the Consumer is authorized to perform these activities at the expense and risk of the Seller.

The Consumer who exercises the rights under the warranty is obliged to deliver the defective item to the address of the Seller at the expense of the Seller, and if due to the type of thing or the method of its installation, delivery of the item by the Consumer would be excessively difficult, the Consumer is obliged to provide the item to the Seller in place, where the item is. In the event of non-performance of the obligation by the Seller, the Consumer is entitled to send back the items at the expense and risk of the Seller.

The costs of replacement or repair are borne by the Seller, except for the situation described in §5 point 10.

The Seller is obliged to accept a defective item from the Consumer in the event of replacing the item with a non-defective one or withdrawing from the agreement.

The Seller shall respond within fourteen days to request based on art. 5615 of the Civil Code: statements about a demand for price reduction, requests for replacing item with a non-defective one, demand for removal of a defect. The Seller within thirty days (art. 7a of the Consumer Law) will refer to any other statement of the Consumer, which does not concern the fourteen day period specified in the Civil Code. Otherwise, it is considered that he acknowledged the Consumer's statement or demand as justified.

The Seller is liable under the warranty if the physical defect is found before the expiry of two years from the date of delivery of the item to the Consumer, and if the subject of sale is used before the expiry of one year to the consumer.

The Consumer's claim for removing the defect or exchanging the item sold for the one free from defects expires after one year, counting from the date of finding the defect, but not earlier than within two years from the date of delivery of the item to the Consumer, and if the subject of sale is used before the end of the year from the moment the item is delivered to the Consumer.

In the event that the expiry date specified by the Seller or the manufacturer ends after two years from the delivery of the item to the Consumer, the Seller shall be liable under the warranty for physical defects of this item stated before the expiry of that period.

Within the time limits specified in §5 points 15-17, the Consumer may submit a declaration of withdrawal from the agreement or a price reduction due to a physical defect of the item sold, and if the Consumer requested replacement of the item for free from defects or removal of the defect, the deadline for filing a statement about withdrawal from the agreement or reduction of the price starts with the ineffective expiry of the deadline for replacing the item or removing the defect.

In the event of seek legal redress from court or arbitral tribunal of one of the rights under the warranty, the time limit for exercising other rights vested to the Consumer under this warranty is suspended until the final conclusion of the proceedings. It also appropriately applies to mediation proceedings, while the time limit for exercising other rights under the warranty vested to the Consumer begins to run from the date of refusal by the court to approve the settlement concluded before the mediator or ineffective termination of mediation.

For the exercise of rights under the warranty for legal defects of the item sold, §5 items 15-16 apply, except that the period starts from the day on which the consumer found out about the existence of the defect, and if the Consumer heard about the existence of the defect only as a result of a third party's action - from the date on which the decision issued in a dispute with a third party became final.

If, due to a defect of item, the Consumer has made a declaration of withdrawal from the agreement or price reduction, he may demand compensation for the damage he suffered due to fact he made the agreement, not knowing about the defect, even if the damage resulted from circumstances for which the Seller is not responsible liability and, in particular, may demand reimbursement of the costs of concluding the agreement, costs of picking up, transporting, storing and insuring the item, reimbursement of expenditures to the extent that they did not benefit from them, and did not receive them from a third party and reimbursement of the process costs. This does not prejudice the provisions on the obligation to repair damage on general principles.

The expiration of any deadline for finding a defect does not exclude the exercise of rights under the warranty if the defect was concealed by the Seller.

23.THE SELLER, IF HE IS OBLIGED TO PROVISION OR FINANCIAL BENEFITS TO THE CONSUMER WILL DO IT WITHOUT ANY DELAY, NOT LATER THAN THE TIME PROVIDED IN THE LAW.

§6 PRIVACY POLICY AND SECURITY OF PERSONAL DATA

THE PERSONAL DATA CONTROLLER IS RESPONSIBLE FOR THE CONFORMITY OF PROCESSING OF PERSONAL DATA, AND THE RULES OF COLLECTION, PROCESSING AND STORAGE OF PERSONAL DATA, AND ALSO THE RIGHTS OF THE BUYER RELATED TO ITS PERSONAL DATA.

THE PERSONAL DATA CONTROLLER PROCESSES THE PERSONAL DATA OF BUYERS ON THE BASIS OF CONSENT, AND IN CONNECTION WITH THE LEGALLY EXISTING SELLER INTERESTS.

THE PERSONAL DATA CONTROLLER COLLECTS AND PROVIDES PERSONAL DATA ONLY TO THE EXTENT THAT IT IS JUSTIFIED BY A CONFIDENTIAL OR LEGAL DUTY.

THE EXPRESSION OF THE BUYER'S CONSENT TO THE PROCESSING OF PERSONAL DATA IS VOLUNTARY AND THE CONSENT TO PROCESS THE DATA IN A SPECIFIC PURPOSE CAN BE WITHIN ANY TIME WITHDRAWN.

THE FOLLOWING PERSONAL DATA ARE COLLECTED IN RESPONSE TO THE CUMSTOMER'S REQUIREMENTS TO THE ORDER:

POSTAL ADDRESS - NECESSARY TO PROCEED THE PURCHASE RECEIPT;
PLACES OF DELIVERY OF ITEM - NECESSARY FOR THE ADRESSED SHIPMENT;
E-MAIL - NECESSARY FOR COMMUNICATION ASSOCIATED WITH THE ORDER PROCESSING;
PHONE NUMBER - NECESSARY IN THE CASE OF SELECTING SOME TYPES OF DELIVERY;

A PRIVACY POLICY CONTAINS DETAILED SOLUTIONS IN THE PROTECTION OF PERSONAL DATA CONNECTED WITH THE SUBMISSION OF ORDER, BUT ALSO USE OF THE STORE BEFORE AND AFTER SUBMITTING THE ORDER.

§7 Final Provisions

None of the provisions of these regulations is intended to infringe the Buyer's rights. It cannot be interpreted in this way either, because in the event of any incompatibility of any part of the regulations with applicable law, the Seller declares unconditional subordination and application of this right in place of the challenged provision of the regulations.

The registered Buyers will be notified via e-mail about changes to the regulations and their scope (on the e-mail address provided during registration or order). The notification will be sent at least 30 days before the entry into force of the new regulations. Changes will be introduced in order to adjust the regulations to the applicable legal status.

THE CURRENT VERSION OF THE TERMS AND CONDITIONS IS ALWAYS AVAILABLE TO THE BUYER IN THE SUBPAGE OF REGULATIONS (HTTPS://HGHAIREXTENSIONS.COM/PAGE/TERMS-AND-CONDITIONS). DURING THE PERFORMANCE OF THE ORDER AND IN THE WHOLE AFTERSALES SERVICES PERIOD, THE BUYER IS GOVERNED BY THE TERMS AND CONDITIONS ACCEPTED BY HIM WHEN PLACING THE ORDER. EXCEPT THE SITUATION WHEN THE CONSUMER HAS RECOGNIZED IT TO BE LESS ADVANTAGEOUS THAN THE CURRENT ONE AND HE WILL INFORM THE SELLER ABOUT THE CHOICE OF CURRENT ONE AS APPLICABLE.

In matters not covered by these regulations, the relevant applicable legal provisions shall apply. Any disputes, if the Consumer expresses such a wish, are solved through mediation proceedings in front of the Provincial Inspectorates of the Trade Inspection or the arbitration process at the Provincial Inspectorate of Trade Inspection. The Consumer may also use the equivalent and lawful methods of pre-litigation or out-of-court dispute resolution, e.g. via the EU ODR online platform or by selecting any authorized entity from the OCCP (UOKiK) register. The Seller declares the intention and agrees to the out-of-court resolution of the consumer dispute. As a last resort, the matter is settled by the local and substantive court.

Version 14.2 (city, May 25, 2018)

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